Terms of Sales

The offer and sale of products on our website (“herveherau.com/fr shoponline”) are governed by the current Terms and Conditions of use.

Products bought on herveherau.com/fr are sold directly by TWOHMANH SAS 10 Place Vendôme 75001 Paris. TWOHMANH SAS is registered with the RCS Paris79809656600012, under the VAT number FR077980966566.

TWOHAMANH sells products on herveherau.com/fr and practices its own e- commerce activity directed exclusively toward the final consumer. The “final consumer” is any individual who makes purchases for purposes unrelated to any business or professional activity eventually performed. If you are not a “final consumer,” we ask you to refrain from entering into transactions with herveherau.com/fr Given the commercial policy described above, herveherau.com/ frreserves the right not to respond to purchases made from anyone who is not considered a “final consumer” or any non-compliant orders according to its commercial policy as defined herein.

The terms and conditions of use may be amended, particularly to abide by possible legislative changes. New terms and conditions of use apply to all sales made after their publication on herveherau.com/fr

You can view the current version of the terms and conditions of use at any time by clicking on “Terms and Conditions.”

Furthermore, for each order made on herveherau.com/fr, you will be asked to confirm your agreement to the terms and conditions of use in place during the time that you place your order.


Article 1- Price

1.1- The prices of our products are indicated in Euros, all inclusive of tax, excluding processing fees and shipping. These prices may be communicated into EUROS only.

1.2- For orders outside of metropolitan France, the client is the importer of the products purchased. For all products shipped outside of the European Union and French overseas territories (DOM-TOM), the price will be calculated excluding taxes automatically on the invoice. Customs duties, local taxes, import duties or state taxes may be charged. herveherau.com/fr is not responsible for paying these taxes and fees. Instead, they are the client’s responsibility, both in terms of declaration and payment to the authorities and powers within the client’s country. herveherau.com/fr advises that clients inquire about these issues with local authorities in their home country.

1.3- All orders must be paid in euros.

1.4- herveherau.com/fr reserves the right to modify prices at any time. However, products will be billed based on the rates in effect at the time the order is made, subject to availability.


Article 2- Orders

By validating his or her order online, the client accepts unconditionally and agrees to engage with and respect herveherau.com/fr’s current terms and conditions of use. If the customer does not agree with the terms specified in the terms and conditions of use, we ask the customer not to place orders on herveherau.com/fr. By placing an order with herveherau.com/fr the client confirms to know and accept our terms and conditions without reservation.


Article 3- Availability

Product availability is based on the amount of available stock. Errors may exceptionally exist, especially in the case of simultaneous orders of the same product by several customers. If a product becomes unavailable after confirmation of the customer’s order, we will make every effort to keep the customer informed by email or phone as soon as possible.

When a product is no longer available on herveherau.com/fr customers will see a “Sold Out” button appear on the page. However, if the product is scheduled to come back in stock, the customer may receive an email automatically to be kept informed by clicking on “Notify me when available.”

herveherau.com/fr is not liable in the case of shortage or unavailability of products.


Article 4- Order Completion

At any time, the customer can:

Select an article by clicking on “Add to bag,” and then clicking on “checkout.”

Add more items by clicking on “continue shopping.”

Consult a list of your selected items by clicking on “your shopping bag.”

The customer may change the quantity of an item he or she wishes to buy by changing the number of units selected, or delete an item by clicking on the “x.”

For each item selected on herveherau.com./fr a summary page will appear, showing an image of the product, For questions about products, the customer may contact our customer service team.

Each order made on herveherau.com/fr requires that the customer provide us with accurate and complete information. The requested information includes: title, name, phone, email address, billing and shipping address.

Once completed, your order will be sent directly for fulfillment.

You may change or cancel your order by contacting Customer Service by phone or email.

herveherau.com/fr reserves the right not to accept an order from a customer with whom there is a dispute on a previous order, or if herveherau.com/fr reasonably believes that a client has violated the terms and conditions, or for any other legitimate reason.

A summary of your order will be sent by email. The message will contain the name of the products ordered, the quantity, price and amount of postage.

You may create an account to save the billing and delivery information for your order. You will be asked to create your own password for future use of the account.


By doing so, you agree, at your own risk, to keep the password and all other information confidential and never to disclose them to third parties. Accordingly, any purchase made through your account will be assumed to have been made by you. In case off loss, theft or unauthorized use of your account, you agree to relay this information to herveherau.com/fr immediately.

You can place an order without creating an account by clicking on “checkout as guest.” You will need to fill in the necessary information for the delivery of the order: your name, address, phone number and email.


Article 5- Delivery

Items will be sent to the delivery address indicated during the time of purchase.

Shipments in France are made by COLISSIMO and UPS / TNT for free.

For the rest of Europe and the other international countries, herveherau.com/fr uses UPS / TNT and charges 25 euros for fees.

When sending a package, we will send an email with the tracking number. You can follow your order from dispatch until arrival on the website of the delivery service by indicating the tracking number.

Customs and other fees incurred in the destination country are the responsibility of the recipient.


Article 6- Payment

You may choose between the following payment method: Credit card

For payment using a credit card, we accept: Visa, MasterCard Payment is encrypted and secured by 3D SECURE.


Article 7- Returns and Exchanges

herveherau.com/fr is committed to providing you with high quality items. However, if and only if the product comes broken or the jar damaged. You have 14 days from the date of receipt of the item to return it to herveherau.com/fr.

Please contact our customer service team before returning an item at:

Items must be returned in their original condition, in their packaging and with a copy of the invoice to the following address:




We will provide you with a return shipping label by email and return costs will be deducted from your refund

Customs taxes applying from countries outside the European Union may be charged to the customer if the return is proceed with his/her own courrier.

Packages returned without necessary return information will be sent back to the customer.


Article 8- Information/ Order Follow Up

To follow an order, contact: shop@herveherau.com


Article 9- Intellectual Property

All text, commentary, articles, illustrations and images produced on the herveherau.com/fr website are all rights reserved. As such, in accordance with the Intellectual Property Code, only private use is tolerated.

Any other use constitutes infringement and is punishable under Intellectual Property laws unless herveherau.com/fr gives permission before use.

Total or partial reproduction of the herveherau.com/fr catalog is strictly prohibited.

All rights reserved.


Article 10- Responsibility

All items offered on herveherau.com/fr comply with French legislation. It is your responsibility to check with local authorities in your country to verify the possibility of delivery within your country and the use of the products you plan to order.


Article 11- Applicable Law- Disputes

In the case of a legal dispute, the French courts have jurisdiction.


Article 12- Personal Information

herveherau.com/fr agrees not to disclose any information provided to us to third parties. This information remains confidential, and will only be used by our internal departments to process your order, to personalize communication, or to offer specific products, including the herveherau.com/fr newsletter which subscribes customers based on areas of interest.

Consequently, and in accordance with the Data Protection Act of January 6th, 1978 (declaration number 1733208 v 0), you have the right to access, rectify and oppose to any personal data registered about you. To do this, simply send a request by TWOHMANH SAS 10, Place Vendôme 75001 PARIS